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How Facility Managers Can Demonstrate Value While Creating a More Efficient Property

A new year often leads people to strive for improvement. In the commercial sector, this is true of facility managers (FM) department who are looking for new and innovative ways to contribute to their company’s bottoms line, not just as a source of using resources. As such, it is important for those FMs to demonstrate how properly managed properties add to an organization’s success and profitability.

In a recent Buildings.com article, “Cost Center to Profit Center,” author Janelle Penny looks at three strategies for FMs to demonstrate their value-add to their organization while also creating a more efficient system and property:

  1. Start Smart at Square One: Many times, FMs get caught up in the notion that they are simply draining organizational resources, essentially functioning as a cost center. This forces the department to stretch every dollar to make more happen with limited funds. One way FMs can counteract this is by proposing investments in innovative ideas with the goal of increasing value from unlimited resources. FMs must focus on creating value the same way that independent organizations and nonprofits do. While cost reduction is still important, there is a need to invest in innovative approaches that could have long-term payoffs.
  2. Lay the Groundwork for Collaboration: It is important to get the FM’s goals in line with the business’s overall mission. Doing so ensures that FMs understand how the building and other aspects of it are designed to serve the greater good. It also increases awareness of customer needs, which allows the building owner and FM the ability to provide higher levels of customer service and satisfaction.
  3. Build Buy-In: Once there has been a change in how facilities management is conducting business, it is important to get the organization’s key decision-makers to review the current state of affairs for the facility and to consider necessary updates. It requires looking at technical data and how that impact financial data. Using that data, then adjustments can be made to best serve clients and to assist FMs as they strive to create more efficient solutions.
  4. Take a Seat at the Table: In order to help key executives understand why renovation and certain initiatives are important, FMs should put together a comprehensive picture of how the physical state of the building along with the various elements contribute to its overall condition. There is a great deal of value is showing how each facility supports the company’s mission and how the cost initiatives are necessary to reach those organizational goals.
  5. Plan for the Next Five Years: FMs must constantly be thinking forward. Maintaining important connections to stakeholders and management can be crucial in the future. In addition, it helps keep FMs on top of the relevancy to the organization’s mission. Benchmarking is a useful tool in showing the improvements and, in turn, demonstrating those to key stakeholders.

It is important for FMs in the commercial sector to demonstrate their value, but to also show that they are looking out for the best interest of the property. To learn more about how to increase profit, visit http://www.buildings.com/article-details/articleid/18431/title/cost-center-to-profit-center.aspx.

ICC Restoration & Cleaning Services is a proud partner with numerous facility managers in the Minnesota and Western Wisconsin areas, helping them to minimize risk before, during and after disaster happens. Click here to find our more!

What Our Customers Are Saying

Melisa did such a great job and was so professional and nice. It really helped with the issues I was dealing with. Thanks Again!

- Janell, Waconia

Thank you for everything. You have been more than accommodating to me throughout this nightmare. I couldn’t be more pleased with the final outcome.

- Laura, Woodville, WI

I just can’t thank you enough for making our “water damage ordeal” go away so quickly. Your ability to organize subcontractors and the ICC crews is truly amazing, Mom and I are delighted to be back and settled into our little casa. Your genuine warmth and caring are truly gifts that you bring to your work. You are so appreciated!

- Jane, Stillwater

Thank you for sending Jake to my home. He was the most respectful young man I have ever met. He left my home very clean and he was very knowledgeable.

- Carolyn, White Bear Lake

The project manager did a great job communicating. He was so nice and did a great job checking in with us. Working with ICC was the best part of the flood. The crews really went out of their way to make sure we were well taken care of. The job could not have gone better.

- Nick & Abbie, Chanhassen

I don’t think your company performed work at Derek’s home as there was minimal damage, he called me today and thanked me profusely for referring ICC to him. He was very impressed with the rep that came to his house and the honesty and helpful advice he gave him about clean up and that it may not be in his best interest to file a claim. He is the type of customer that appreciates good service and will remember it and refer others. Thanks again for ICC’s help.

- Kimberley (Insurance Agent)

Thank you for such AMAZING service!

- Barbara (Insurance Agent), Rochester

ICC turned a really bad experience into a good one. We are very happy with all of the work that was done. They did a great job explaining the claims process.

- Linda, Oakdale

The crews were very professional and communicated well. They were great also about cleaning up after themselves. We would use ICC again. The crews were always on top of the process, which allowed the repairs to go smoothly.

- Church Representative, Edina

Erick did an excellent job explaining the process. We thought that everyone was very professional. They explained everything very well and followed through with everything. Communication could not have been better. I am very happy with my services.

- Gary, Osceola, WI

Our project manager was great to work with; he explained things well and answered all of our questions. Our coordinator also did a good job. Working with ICC was easy. Communication was wonderful and the crews were very professional. We would use ICC again in a heartbeat.

- Angie & Fran, Hudson, WI

The lead technician was great and explained things over the phone very well. I was very impressed. The crews were better than expected and very professional. ICC was extremely responsive; I was out of state and was so impressed with how they kept me informed.

- Jim & Cheryl, Victoria

I was very happy with all the crews at ICC. I had great experience and would not hesitate to work with ICC again should the need arise. Everyone there really knows what they are doing.

- Jerry, Cottage Grove

Dealing with the fire was a very upsetting time. ICC was able to get out to my home quickly and really helped reassure me that everything would be fine. ICC worked very well with my insurance company. I could not have been happier with the whole process. I know I asked a ton of questions and Mark was great about answering them all.

- Karen, St. Croix Falls, WI

The crews were always on time for their appointments. Our job went very well. I am so thankful for everyone at ICC and the excellent work they did.

- Michelle, Shoreview

Everyone I dealt with was just great. My project could not have gone better. Everyone at ICC is professional and is excellent at communicating. I would use ICC again and will be recommending them.

- Connie, Edina

The technicians did a fantastic job. Everyone really cared about me and my concerns. They were extremely knowledgeable, compassionate, and knew how to make me feel comfortable. ICC was amazing to work with.

- Kevin, Maple Grove

ICC was terrific to work with and I will be recommending them. I had an excellent experience.

- Patricia, Hudson, WI

The technicians were extremely detailed. I immediately felt like I was in great hands. They were also very calming, always on time and communicated well.

- Sally, Excelsior

The technicians were very good at explaining what was going to take place. They answered all of my questions in great detail. Everyone was very sympathetic to my situation and genuinely cared.

- Anita, St. Anthony

Our project manager payed great attention to detail and had excellent customer service. He was very compassionate and really cared about what we were going through. ICC was wonderful to work with. The crews were very professional and thorough.

- Brian & Jill, Woodbury

I was very pleased with the whole process. Everything went so much smoother than I expected. ICC really helped make it easy.

- Jackie, Woodbury

The crews were very professional and communicated very well. They responded very quickly to our phone calls and always made sure we knew what was going on.

- Robert, Maplewood

Thank you for the wonderful inspection findings and THANK YOU for your professionalism. So much appreciated.

- Carol, Burnsville

My project manager did a great job and was really nice to work with. My coordinator did a great job keeping me informed about the process as well. ICC was wonderful to work with; they were all very professional and treated my home well. The quality of the work done was impressive and I would definitely use them again.

- Paul, Maplewood

I was impressed by the short time it took for the clean up crew to make arrangements to meet me even though we were outside of the metro area.

- Karen, Osceola, WI

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651-739-4289

4481 N Frontage Rd.,
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Rochester, MN 55901
507-206-2348

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