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Toll-Free: 888-739-4289
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3 Characteristics of Water Damage Cleanup Experts

Water Damage Cleanup WoodburyWater Damage is a BIG deal for home and business owners. Not only does water cause a lot of a destruction to floors, walls, and ceilings, but extensive water damage can bring several other problems with it, including mold growth, structure damage, and electrical damage. When you are dealing with water damage cleanup in Woodbury or other areas, you want to make sure you are hiring the best of the best professionals who know exactly what to look for, how to make accurate assessments and are trained to put your home or business back together quickly and with the best results. Home and business are two of most peoples’ livelihoods and should be taken seriously and with the utmost caution. Here are a few ways for you to determine if the professionals that you hire are experts at water damage cleanup and the right people for the job.

The Right Experts Have:

  1. Experience – Does the company you hire have very much experience? How about their team members? Finding a company with a long-standing reputation can make all the difference when it comes to water damage cleanup and restoration. Good companies that perform quality work will be asked to come back time and again. Word of mouth goes a long way. Research the company, read their reviews and testimonials. You might be surprised to find out what other people think of a company’s work performance.
  2. Customer Service – Of course quality of work is important, but so is being over-charged for services. Does the company seem to listen to your needs? Are they neglectful of a service you are questioning? Do they answer all your questions? A great water damage cleanup and restoration company wants you to be comfortable with and trusting of them while they are taking care of you and your home. They should address all your needs, explain their processes, and be upfront about costs. If you work with a company that doesn’t do this, find another one.
  3. Certifications and Insurance – Professional water damage cleanup and restoration companies of licenses and certifications to prove their training and experience is meeting industry regulations and standards. These certifications are important so that technicians are up to date on the most current processes in water extraction, mold remediation, and safety. It is always wise to ask a company for their licenses and certifications to make sure that any technician or crew member working on your home or business knows what they are doing.

If you feel like you are getting the run-around on a project, if you are not being listened to, or if you aren’t getting specific answers on processes and cost, it would probably be best to consider hiring another company.

Professional water damage cleanup and restoration companies, like ICC Restoration and Cleaning Services have a strong desire to fulfill the needs of their clients and make them comfortable with the work that is being done to their home or business. Do not let a less than professional company bully you or overcharge you. Get quality work and quality care with water damage cleanup experts in the industry. It is your future that is in their hands.

What Our Customers Are Saying

Melisa did such a great job and was so professional and nice. It really helped with the issues I was dealing with. Thanks Again!

- Janell, Waconia

Thank you for everything. You have been more than accommodating to me throughout this nightmare. I couldn’t be more pleased with the final outcome.

- Laura, Woodville, WI

I just can’t thank you enough for making our “water damage ordeal” go away so quickly. Your ability to organize subcontractors and the ICC crews is truly amazing, Mom and I are delighted to be back and settled into our little casa. Your genuine warmth and caring are truly gifts that you bring to your work. You are so appreciated!

- Jane, Stillwater

Thank you for sending Jake to my home. He was the most respectful young man I have ever met. He left my home very clean and he was very knowledgeable.

- Carolyn, White Bear Lake

The project manager did a great job communicating. He was so nice and did a great job checking in with us. Working with ICC was the best part of the flood. The crews really went out of their way to make sure we were well taken care of. The job could not have gone better.

- Nick & Abbie, Chanhassen

I don’t think your company performed work at Derek’s home as there was minimal damage, he called me today and thanked me profusely for referring ICC to him. He was very impressed with the rep that came to his house and the honesty and helpful advice he gave him about clean up and that it may not be in his best interest to file a claim. He is the type of customer that appreciates good service and will remember it and refer others. Thanks again for ICC’s help.

- Kimberley (Insurance Agent)

Thank you for such AMAZING service!

- Barbara (Insurance Agent), Rochester

ICC turned a really bad experience into a good one. We are very happy with all of the work that was done. They did a great job explaining the claims process.

- Linda, Oakdale

The crews were very professional and communicated well. They were great also about cleaning up after themselves. We would use ICC again. The crews were always on top of the process, which allowed the repairs to go smoothly.

- Church Representative, Edina

Erick did an excellent job explaining the process. We thought that everyone was very professional. They explained everything very well and followed through with everything. Communication could not have been better. I am very happy with my services.

- Gary, Osceola, WI

Our project manager was great to work with; he explained things well and answered all of our questions. Our coordinator also did a good job. Working with ICC was easy. Communication was wonderful and the crews were very professional. We would use ICC again in a heartbeat.

- Angie & Fran, Hudson, WI

The lead technician was great and explained things over the phone very well. I was very impressed. The crews were better than expected and very professional. ICC was extremely responsive; I was out of state and was so impressed with how they kept me informed.

- Jim & Cheryl, Victoria

I was very happy with all the crews at ICC. I had great experience and would not hesitate to work with ICC again should the need arise. Everyone there really knows what they are doing.

- Jerry, Cottage Grove

Dealing with the fire was a very upsetting time. ICC was able to get out to my home quickly and really helped reassure me that everything would be fine. ICC worked very well with my insurance company. I could not have been happier with the whole process. I know I asked a ton of questions and Mark was great about answering them all.

- Karen, St. Croix Falls, WI

The crews were always on time for their appointments. Our job went very well. I am so thankful for everyone at ICC and the excellent work they did.

- Michelle, Shoreview

Everyone I dealt with was just great. My project could not have gone better. Everyone at ICC is professional and is excellent at communicating. I would use ICC again and will be recommending them.

- Connie, Edina

The technicians did a fantastic job. Everyone really cared about me and my concerns. They were extremely knowledgeable, compassionate, and knew how to make me feel comfortable. ICC was amazing to work with.

- Kevin, Maple Grove

ICC was terrific to work with and I will be recommending them. I had an excellent experience.

- Patricia, Hudson, WI

The technicians were extremely detailed. I immediately felt like I was in great hands. They were also very calming, always on time and communicated well.

- Sally, Excelsior

The technicians were very good at explaining what was going to take place. They answered all of my questions in great detail. Everyone was very sympathetic to my situation and genuinely cared.

- Anita, St. Anthony

Our project manager payed great attention to detail and had excellent customer service. He was very compassionate and really cared about what we were going through. ICC was wonderful to work with. The crews were very professional and thorough.

- Brian & Jill, Woodbury

I was very pleased with the whole process. Everything went so much smoother than I expected. ICC really helped make it easy.

- Jackie, Woodbury

The crews were very professional and communicated very well. They responded very quickly to our phone calls and always made sure we knew what was going on.

- Robert, Maplewood

Thank you for the wonderful inspection findings and THANK YOU for your professionalism. So much appreciated.

- Carol, Burnsville

My project manager did a great job and was really nice to work with. My coordinator did a great job keeping me informed about the process as well. ICC was wonderful to work with; they were all very professional and treated my home well. The quality of the work done was impressive and I would definitely use them again.

- Paul, Maplewood

I was impressed by the short time it took for the clean up crew to make arrangements to meet me even though we were outside of the metro area.

- Karen, Osceola, WI

Contact Us

Toll-Free: 888-739-4289

451 Commerce Dr., Suite 800,
Woodbury, MN 55125
651-739-4289

4481 N Frontage Rd.,
Hwy 14 West Unit 9,
Rochester, MN 55901
507-206-2348

MN LIC #BC316232,
WI LIC #1042030

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