24-hour Emergency Service

Toll-Free: 888-739-4289
Twin Cities area: 651-739-4289
Rochester area: 507-206-2348

Homeowners

ICC Gets You Back to Normal Faster

A property loss can be an extremely stressful situation, especially if you have lost items that carried sentimental value to you or your loved ones. We understand what you’re going through and work to get you back to normal fast with minimal intrusions during what is hopefully a once in a lifetime event for you.

Mitigation Focused, Full Service

We focus on mitigation, not reconstruction. This not only helps restore your property faster, it lets us save items that others discard without even trying to restore them, saving precious memories that otherwise could be lost forever. But if construction is necessary, our full-service capability means we can handle the job from start to finish.

Transparent Operation

ICC operates in a completely transparent manner, providing comprehensive documentation and on-going communication in near-real time. When we’re finished, we’ll give you a homeowner’s packet that documents that the loss was restored to the proper Standard of Care. This preserves the value of your home when it comes time to sell.

Widest Range of Services

ICC offers the widest range of restoration and reconstruction services in the Twin Cities area and Western Wisconsin, from emergency board-up to mitigation to full reconstruction. This includes water and sewer damage, fire damage, storm restoration, mold and microbial remediation, biohazard clean up, a full in-house contents restoration system and other services.

Another Satisfied Customer

To whom it may concern,

This is a belated but most sincere thank you, to you, ICC and your entire team. We first met you at our home in Woodbury in early Feb. 2016 after coming home from vacation to find a failed furnace and water damage. We were upset! Lucky for us, everyone we met from ICC in the coming days, weeks, and months lived up to your promise to help and restore our home.

We’d especially like to note Jake, who was in our home a lot those first couple weeks as he monitored the drying process. He was always professional and thoughtful, calmly answering our questions and quietly doing his job with confidence. That made us feel like we were in good hands!

Jaynell coordinated things from your office and again, with professionalism and kindness. During a time when things were in an uproar at our house, she was always reassuring, polite, and responsive. We really appreciated that.

All of the contractors you sent us were excellent; the plumbers, the electricians, the painters. Especially we’d like to acknowledge the tile guy and his crew. Again, they were reliable, came when they said they would, and most importantly, the work they did was excellent.

Tamara who helped with picking the cabinets was a life-saver. She helped so much with the many overwhelming decisions as we chose colors and products to restore our home. We believe she went above and beyond to make sure we were getting the most for our money and would be happy with the outcome of the restoration process. We love everything we chose; the cabinets are lovely!

Lastly, but my no means least, we’d like to thank you, Joe, for your overseeing of this project and for sending us Erick! We’ve honestly never met anyone who worked with such diligence to make sure we were happy. He went above and beyond, checking and double checking that things were going well.

Throughout the process, Erick communicated clearly with us, always making us feel he had our best interests in mind. His explanations and scheduling were clear and accurate. We feel grateful he was assigned to our project….so thanks to everyone who helped!!!

We’d have never wished for this recent damage/restoration in our home, but we think we’ve come out with a better home because of it…and mostly….because of ICC’s dedicated help. Thanks again to everyone!

Most Sincerely,

Sharon and Stan
Woodbury, MN

What Our Customers Are Saying

Melisa did such a great job and was so professional and nice. It really helped with the issues I was dealing with. Thanks Again!

- Janell, Waconia

Thank you for everything. You have been more than accommodating to me throughout this nightmare. I couldn’t be more pleased with the final outcome.

- Laura, Woodville, WI

I just can’t thank you enough for making our “water damage ordeal” go away so quickly. Your ability to organize subcontractors and the ICC crews is truly amazing, Mom and I are delighted to be back and settled into our little casa. Your genuine warmth and caring are truly gifts that you bring to your work. You are so appreciated!

- Jane, Stillwater

Thank you for sending Jake to my home. He was the most respectful young man I have ever met. He left my home very clean and he was very knowledgeable.

- Carolyn, White Bear Lake

The project manager did a great job communicating. He was so nice and did a great job checking in with us. Working with ICC was the best part of the flood. The crews really went out of their way to make sure we were well taken care of. The job could not have gone better.

- Nick & Abbie, Chanhassen

I don’t think your company performed work at Derek’s home as there was minimal damage, he called me today and thanked me profusely for referring ICC to him. He was very impressed with the rep that came to his house and the honesty and helpful advice he gave him about clean up and that it may not be in his best interest to file a claim. He is the type of customer that appreciates good service and will remember it and refer others. Thanks again for ICC’s help.

- Kimberley (Insurance Agent)

Thank you for such AMAZING service!

- Barbara (Insurance Agent), Rochester

ICC turned a really bad experience into a good one. We are very happy with all of the work that was done. They did a great job explaining the claims process.

- Linda, Oakdale

The crews were very professional and communicated well. They were great also about cleaning up after themselves. We would use ICC again. The crews were always on top of the process, which allowed the repairs to go smoothly.

- Church Representative, Edina

Erick did an excellent job explaining the process. We thought that everyone was very professional. They explained everything very well and followed through with everything. Communication could not have been better. I am very happy with my services.

- Gary, Osceola, WI

Our project manager was great to work with; he explained things well and answered all of our questions. Our coordinator also did a good job. Working with ICC was easy. Communication was wonderful and the crews were very professional. We would use ICC again in a heartbeat.

- Angie & Fran, Hudson, WI

The lead technician was great and explained things over the phone very well. I was very impressed. The crews were better than expected and very professional. ICC was extremely responsive; I was out of state and was so impressed with how they kept me informed.

- Jim & Cheryl, Victoria

I was very happy with all the crews at ICC. I had great experience and would not hesitate to work with ICC again should the need arise. Everyone there really knows what they are doing.

- Jerry, Cottage Grove

Dealing with the fire was a very upsetting time. ICC was able to get out to my home quickly and really helped reassure me that everything would be fine. ICC worked very well with my insurance company. I could not have been happier with the whole process. I know I asked a ton of questions and Mark was great about answering them all.

- Karen, St. Croix Falls, WI

The crews were always on time for their appointments. Our job went very well. I am so thankful for everyone at ICC and the excellent work they did.

- Michelle, Shoreview

Everyone I dealt with was just great. My project could not have gone better. Everyone at ICC is professional and is excellent at communicating. I would use ICC again and will be recommending them.

- Connie, Edina

The technicians did a fantastic job. Everyone really cared about me and my concerns. They were extremely knowledgeable, compassionate, and knew how to make me feel comfortable. ICC was amazing to work with.

- Kevin, Maple Grove

ICC was terrific to work with and I will be recommending them. I had an excellent experience.

- Patricia, Hudson, WI

The technicians were extremely detailed. I immediately felt like I was in great hands. They were also very calming, always on time and communicated well.

- Sally, Excelsior

The technicians were very good at explaining what was going to take place. They answered all of my questions in great detail. Everyone was very sympathetic to my situation and genuinely cared.

- Anita, St. Anthony

Our project manager payed great attention to detail and had excellent customer service. He was very compassionate and really cared about what we were going through. ICC was wonderful to work with. The crews were very professional and thorough.

- Brian & Jill, Woodbury

I was very pleased with the whole process. Everything went so much smoother than I expected. ICC really helped make it easy.

- Jackie, Woodbury

The crews were very professional and communicated very well. They responded very quickly to our phone calls and always made sure we knew what was going on.

- Robert, Maplewood

Thank you for the wonderful inspection findings and THANK YOU for your professionalism. So much appreciated.

- Carol, Burnsville

My project manager did a great job and was really nice to work with. My coordinator did a great job keeping me informed about the process as well. ICC was wonderful to work with; they were all very professional and treated my home well. The quality of the work done was impressive and I would definitely use them again.

- Paul, Maplewood

I was impressed by the short time it took for the clean up crew to make arrangements to meet me even though we were outside of the metro area.

- Karen, Osceola, WI

Contact Us

Toll-Free: 888-739-4289

451 Commerce Dr., Suite 800,
Woodbury, MN 55125
651-739-4289

4481 N Frontage Rd.,
Hwy 14 West Unit 9,
Rochester, MN 55901
507-206-2348

MN LIC #BC316232,
WI LIC #1042030

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