When water enters your home, the potential for additional damage increases with every hour. As soon as you can get to the phone, call a water restoration team to make the most of the first few hours to minimize loss.
What to do until help arrives
While you wait for the professionals, here are some things you can do to minimize additional damage and speed the cleanup process.
If circuit breakers can be safely accessed, turn off power in all affected areas.
If practical, mop up or blot the wet area with towels.
Anything that could cause staining on wet carpets or floors, like books or newsprint items should be removed (especially Oriental rugs.)
Remove all moisture sensitive items and store in a dry, safe place.
Lift up draperies that have come into contact with wet carpeting.
If the water is contaminated, avoid all contact with wet areas. Let the professionals with proper equipment deal with this.
Do not spread water from room to room if the wet areas are clearly contaminated.
Do not enter any room where there is an electric shock hazard possible from exposed outlets, switches, circuit breakers or equipment.
Do not use any electrical appliance, including ceiling fixtures, while standing on wet carpet, concrete or flooring of any type.
Prioritize Your Time
After the initial shock of a home flood, immediate action is crucial. Since mold and mildew work faster than you do, maximize the first few hours of effort. Quickly inventory your contents and identify the objects with the best chances of saving. Focus on high-value items that were not waterlogged. If a piece of furniture is ruined, can you later salvage a part of it (like the marble top or brass hinges) for a replacement piece instead of wasting time now?
Dangers Lurk in a Flooded House
Before entering a flooded home, be aware of hazards inside. Downed power lines, gas leaks and chemical spills expose you to immediate danger. The storm may allow access to vermin like snakes, fire ants, rats, or hornets.
During clean up, additional problems may develop. Structural damage may show up as large wall cracks or a saggy ceiling. Carbon monoxide poisoning from generators is a deadly possibility. Wet food may begin to rot in the refrigerator and pantry. Mold and mildew start to grow within 24 hours.
Engage Experts with a Plan
Working with a water restoration team with experience can eliminate duplicate efforts for maximum results. Start with an agenda:
Open all the windows and doors, including cabinets, dressers, and pantries. Get ventilation to the attic and basement. Significant additional property destruction, such as mold growth and major damage to wood floors, cabinets, sheetrock, insulation and other structural materials and contents, can occur when buildings are not dried quickly.
Get all salvageable items to a safe place, either on a dry floor or in the garage. Consider any porous cushions suspect; if touched by contaminated water they are impossible to save.
Install plastic barriers to unaffected rooms before you remove sheetrock and carpeting.
Even if you are successful in removing all of the standing water from your home, everything will remain damp and wet, especially if heavy rains have increased the humidity in your area. If you have power, use your air conditioning and portable fans to help dry the wet areas of your home. Use the biggest and most efficient fans available. For example, ICC utilizes specialized equipment to dry wet buildings two to three times faster than home rental equipment.
Experts in Minnesota
With ICC, you are assured the latest in high tech inspection tools to determine the extent of the damage. Years of experience drying hardwood floors, plaster walls, tile, and concrete ensure your items will be well cared for. State-of-the-art drying procedures, including “Directed Heat Drying®” technology help minimize potential health hazards that can be caused by water damage. Expert contents restoration may include removal, drying, and storage of your contents at a secure climate-controlled storage facility, as required.
Do you have an emergency right now?
Call our FREE recorded help line, 866.744.0973, for tips on what to do in an emergency. Or click below for online tips!
Melisa did such a great job and was so professional and nice. It really helped with the issues I was dealing with. Thanks Again!
- Janell, Waconia
Thank you for everything. You have been more than accommodating to me throughout this nightmare. I couldn’t be more pleased with the final outcome.
- Laura, Woodville, WI
I just can’t thank you enough for making our “water damage ordeal” go away so quickly. Your ability to organize subcontractors and the ICC crews is truly amazing, Mom and I are delighted to be back and settled into our little casa. Your genuine warmth and caring are truly gifts that you bring to your work. You are so appreciated!
- Jane, Stillwater
Thank you for sending Jake to my home. He was the most respectful young man I have ever met. He left my home very clean and he was very knowledgeable.
- Carolyn, White Bear Lake
The project manager did a great job communicating. He was so nice and did a great job checking in with us. Working with ICC was the best part of the flood. The crews really went out of their way to make sure we were well taken care of. The job could not have gone better.
- Nick & Abbie, Chanhassen
I don’t think your company performed work at Derek’s home as there was minimal damage, he called me today and thanked me profusely for referring ICC to him. He was very impressed with the rep that came to his house and the honesty and helpful advice he gave him about clean up and that it may not be in his best interest to file a claim. He is the type of customer that appreciates good service and will remember it and refer others. Thanks again for ICC’s help.
- Kimberley (Insurance Agent)
Thank you for such AMAZING service!
- Barbara (Insurance Agent), Rochester
ICC turned a really bad experience into a good one. We are very happy with all of the work that was done. They did a great job explaining the claims process.
- Linda, Oakdale
The crews were very professional and communicated well. They were great also about cleaning up after themselves. We would use ICC again. The crews were always on top of the process, which allowed the repairs to go smoothly.
- Church Representative, Edina
Erick did an excellent job explaining the process. We thought that everyone was very professional. They explained everything very well and followed through with everything. Communication could not have been better. I am very happy with my services.
- Gary, Osceola, WI
Our project manager was great to work with; he explained things well and answered all of our questions. Our coordinator also did a good job. Working with ICC was easy. Communication was wonderful and the crews were very professional. We would use ICC again in a heartbeat.
- Angie & Fran, Hudson, WI
The lead technician was great and explained things over the phone very well. I was very impressed. The crews were better than expected and very professional. ICC was extremely responsive; I was out of state and was so impressed with how they kept me informed.
- Jim & Cheryl, Victoria
I was very happy with all the crews at ICC. I had great experience and would not hesitate to work with ICC again should the need arise. Everyone there really knows what they are doing.
- Jerry, Cottage Grove
Dealing with the fire was a very upsetting time. ICC was able to get out to my home quickly and really helped reassure me that everything would be fine. ICC worked very well with my insurance company. I could not have been happier with the whole process. I know I asked a ton of questions and Mark was great about answering them all.
- Karen, St. Croix Falls, WI
The crews were always on time for their appointments. Our job went very well. I am so thankful for everyone at ICC and the excellent work they did.
- Michelle, Shoreview
Everyone I dealt with was just great. My project could not have gone better. Everyone at ICC is professional and is excellent at communicating. I would use ICC again and will be recommending them.
- Connie, Edina
The technicians did a fantastic job. Everyone really cared about me and my concerns. They were extremely knowledgeable, compassionate, and knew how to make me feel comfortable. ICC was amazing to work with.
- Kevin, Maple Grove
ICC was terrific to work with and I will be recommending them. I had an excellent experience.
- Patricia, Hudson, WI
The technicians were extremely detailed. I immediately felt like I was in great hands. They were also very calming, always on time and communicated well.
- Sally, Excelsior
The technicians were very good at explaining what was going to take place. They answered all of my questions in great detail. Everyone was very sympathetic to my situation and genuinely cared.
- Anita, St. Anthony
Our project manager payed great attention to detail and had excellent customer service. He was very compassionate and really cared about what we were going through. ICC was wonderful to work with. The crews were very professional and thorough.
- Brian & Jill, Woodbury
I was very pleased with the whole process. Everything went so much smoother than I expected. ICC really helped make it easy.
- Jackie, Woodbury
The crews were very professional and communicated very well. They responded very quickly to our phone calls and always made sure we knew what was going on.
- Robert, Maplewood
Thank you for the wonderful inspection findings and THANK YOU for your professionalism. So much appreciated.
- Carol, Burnsville
My project manager did a great job and was really nice to work with. My coordinator did a great job keeping me informed about the process as well. ICC was wonderful to work with; they were all very professional and treated my home well. The quality of the work done was impressive and I would definitely use them again.
- Paul, Maplewood
I was impressed by the short time it took for the clean up crew to make arrangements to meet me even though we were outside of the metro area.
- Karen, Osceola, WI
As the coordinator of facilities and grounds for the State’s fourth largest school district I am involved is a lot of activities and unfortunately some are emergencies in nature. This includes fire, floods, sewer backups and natural disasters. Thankfully this does not happen often but when it does I rely on a restoration company’s specialists who have the knowledge and equipment to quickly clean and restore the affected area of the building or grounds…
In Minnesota, ICC provides restoration and remediation services to Minneapolis MN, St Paul MN, Andover MN, Anoka MN, Stillwater MN, Eden Prairie MN, Apple Valley MN, Lakeville MN, St Cloud MN, Brooklyn Park MN, Bloomington MN, Burnsville MN, Eagan MN, Minnetonka MN, Woodbury MN, Oakdale MN, White Bear Lake MN, Inver Grove Heights MN, Coon Rapids MN, Plymouth MN, Chanhassen MN, North Branch MN, Cambridge MN, Blaine MN, Lino Lakes MN, Ham Lake MN, Ramsey MN, Golden Valley MN, Shakopee MN, Prior Lake MN, Farmington MN, Rosemount MN, Chaska MN, Mound MN, Watertown MN, Norwood MN, MN Young America MN, Belle Plaine MN, New Prague MN, East Bethel MN, Oak Grove MN, St Francis MN, Zimmerman MN and surrounding communities. In Wisconsin, we serve New Richmond WI, River Falls WI, Osceola WI, Roberts WI and surrounding communities.