24-hour Emergency Service

Toll-Free: 888-739-4289
Twin Cities area: 651-739-4289
Rochester area: 507-206-2348

Handle Basement Flooding Like A Pro

water damage cleanup rochester, water damage restoration rochesterThere are several ways water can damage your Rochester home. Mother Nature can throw severe rain storms at your home. Your plumbing system can become clogged and spew gallons of contaminated water onto the floor. However, one of the least obvious causes of water damage, and the most common is a malfunctioning hot water heater. A hot water heater is an appliance most homeowners pay no mind to until it malfunctions and a) stops producing hot water, or b) floods their basement.

What do you do when your hot water heater floods your basement?

First, let’s discuss the reasons why your hot water causes water damage. There are two reasons why your water heater can cause indoor flooding in your home. The most common is a malfunction in the water heater’s thermostat. The thermostat gauges how hot the water in the tank is. As the water reaches the desired temperature, the thermostat tells the heating element to cool down. If the thermostat is not working properly, heating can continue indefinitely, making the water boil, evaporate and cause pressure build-up within the tank. After a time, the metal casing of the water heater can no longer hold the pressure from the hot water and steam build up. Then the tank will rupture letting hot water and steam escape flooding your basement.

The second reason your tank may cause water damage would be old or corroded parts. Parts become loose and can develop small leaks that let water escape from the water tank. These smaller leaks aren’t easy to spot until they cause a major mess.

Water Damage From Hot Water Heaters

When your hot water heater the damage it causes can be extensive. From structural damage to concrete foundations to soaking carpet to warped wood components. The water buildup can also cause damage to any appliances or home furnishings that may be in the affected area. Not to mention, it only takes 24 – 48 hours for mold to grow and thrive. Because hot water heaters are typically located in the basement, or an area of the basement a homeowner doesn’t usually enter, a basement can end up with over 2-3 feet of standing water. Sometimes the water will get high enough to reach the electrical outlets in the room, causing an array of electrical issues.

What Can You Do if Your Water Heater Overflows?

First, you want to turn off the water source. There is no sense in letting your hot water heater continue to spew water into your basement once you have discovered it. Find the power source to your home and turn that off as well. You don’t want to step foot in water that is potentially electrified. Next, you will want to contact a local emergency water damage cleanup crew, like ICC Restoration & Cleaning Services in Rochester. Local professionals usually have quick response times and have the equipment and knowledge necessary to prevent additional damage and perform the cleanup in a timely manner.

Once a trusted water damage restoration company is on its way you should avoid entering the affected area to avoid any potential health risks. If you are 100% certain that there are no health risks, you may enter the area and start taking photos. Taking photos of the damage will go along way in helping you with your insurance claim. Fun fact: Most water damage restoration companies can work with the homeowner’s insurance! It makes the cleaning and restoration process that much easier!

What Our Customers Are Saying

Melisa did such a great job and was so professional and nice. It really helped with the issues I was dealing with. Thanks Again!

- Janell, Waconia

Thank you for everything. You have been more than accommodating to me throughout this nightmare. I couldn’t be more pleased with the final outcome.

- Laura, Woodville, WI

I just can’t thank you enough for making our “water damage ordeal” go away so quickly. Your ability to organize subcontractors and the ICC crews is truly amazing, Mom and I are delighted to be back and settled into our little casa. Your genuine warmth and caring are truly gifts that you bring to your work. You are so appreciated!

- Jane, Stillwater

Thank you for sending Jake to my home. He was the most respectful young man I have ever met. He left my home very clean and he was very knowledgeable.

- Carolyn, White Bear Lake

The project manager did a great job communicating. He was so nice and did a great job checking in with us. Working with ICC was the best part of the flood. The crews really went out of their way to make sure we were well taken care of. The job could not have gone better.

- Nick & Abbie, Chanhassen

I don’t think your company performed work at Derek’s home as there was minimal damage, he called me today and thanked me profusely for referring ICC to him. He was very impressed with the rep that came to his house and the honesty and helpful advice he gave him about clean up and that it may not be in his best interest to file a claim. He is the type of customer that appreciates good service and will remember it and refer others. Thanks again for ICC’s help.

- Kimberley (Insurance Agent)

Thank you for such AMAZING service!

- Barbara (Insurance Agent), Rochester

ICC turned a really bad experience into a good one. We are very happy with all of the work that was done. They did a great job explaining the claims process.

- Linda, Oakdale

The crews were very professional and communicated well. They were great also about cleaning up after themselves. We would use ICC again. The crews were always on top of the process, which allowed the repairs to go smoothly.

- Church Representative, Edina

Erick did an excellent job explaining the process. We thought that everyone was very professional. They explained everything very well and followed through with everything. Communication could not have been better. I am very happy with my services.

- Gary, Osceola, WI

Our project manager was great to work with; he explained things well and answered all of our questions. Our coordinator also did a good job. Working with ICC was easy. Communication was wonderful and the crews were very professional. We would use ICC again in a heartbeat.

- Angie & Fran, Hudson, WI

The lead technician was great and explained things over the phone very well. I was very impressed. The crews were better than expected and very professional. ICC was extremely responsive; I was out of state and was so impressed with how they kept me informed.

- Jim & Cheryl, Victoria

I was very happy with all the crews at ICC. I had great experience and would not hesitate to work with ICC again should the need arise. Everyone there really knows what they are doing.

- Jerry, Cottage Grove

Dealing with the fire was a very upsetting time. ICC was able to get out to my home quickly and really helped reassure me that everything would be fine. ICC worked very well with my insurance company. I could not have been happier with the whole process. I know I asked a ton of questions and Mark was great about answering them all.

- Karen, St. Croix Falls, WI

The crews were always on time for their appointments. Our job went very well. I am so thankful for everyone at ICC and the excellent work they did.

- Michelle, Shoreview

Everyone I dealt with was just great. My project could not have gone better. Everyone at ICC is professional and is excellent at communicating. I would use ICC again and will be recommending them.

- Connie, Edina

The technicians did a fantastic job. Everyone really cared about me and my concerns. They were extremely knowledgeable, compassionate, and knew how to make me feel comfortable. ICC was amazing to work with.

- Kevin, Maple Grove

ICC was terrific to work with and I will be recommending them. I had an excellent experience.

- Patricia, Hudson, WI

The technicians were extremely detailed. I immediately felt like I was in great hands. They were also very calming, always on time and communicated well.

- Sally, Excelsior

The technicians were very good at explaining what was going to take place. They answered all of my questions in great detail. Everyone was very sympathetic to my situation and genuinely cared.

- Anita, St. Anthony

Our project manager payed great attention to detail and had excellent customer service. He was very compassionate and really cared about what we were going through. ICC was wonderful to work with. The crews were very professional and thorough.

- Brian & Jill, Woodbury

I was very pleased with the whole process. Everything went so much smoother than I expected. ICC really helped make it easy.

- Jackie, Woodbury

The crews were very professional and communicated very well. They responded very quickly to our phone calls and always made sure we knew what was going on.

- Robert, Maplewood

Thank you for the wonderful inspection findings and THANK YOU for your professionalism. So much appreciated.

- Carol, Burnsville

My project manager did a great job and was really nice to work with. My coordinator did a great job keeping me informed about the process as well. ICC was wonderful to work with; they were all very professional and treated my home well. The quality of the work done was impressive and I would definitely use them again.

- Paul, Maplewood

I was impressed by the short time it took for the clean up crew to make arrangements to meet me even though we were outside of the metro area.

- Karen, Osceola, WI

Contact Us

Toll-Free: 888-739-4289

451 Commerce Dr., Suite 800,
Woodbury, MN 55125
651-739-4289

4481 N Frontage Rd.,
Hwy 14 West Unit 9,
Rochester, MN 55901
507-206-2348

MN LIC #BC316232,
WI LIC #1042030

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