Few nightmares compare with the horror that a house fire or building fire inflicts upon its owners. The loss and damage that follow a fire are devastating. When the smoke clears, you are left with the overwhelming task of restoring your life and belongings. This can seem daunting, and it is hard to know where to start. ICC Restoration and Cleaning Services has restored over 10,000 properties in the Rochester area since 1989 and has compiled a list of some DOs and DON’Ts to help you through the process of fire damage restoration.
DO have a disaster plan in place. Designate an escape route from each room, and establish a safe meeting place outside the home or building. Preparation and planning are critical in getting everyone out of a burning building safely. Review your plan periodically, and make sure everyone is familiar with it.
DON’T enter the building until a professional has told you it is safe to do so. Even if the fire appears to be out, the structure could be compromised or gas leaks can be present. Properly trained authorities will determine if and when it is safe to enter your home or building. Until then, sit tight and stay out.
DO call the right people. After alerting emergency response teams, your first call should be to family members and loved ones to let them know you are safe. Then your next call should be to a qualified restoration company. Professionals have emergency service lines and are ready to take immediate action upon receiving your call. You will also need to call your insurance agent so that they can file a claim as soon as possible. Your restoration team can then work with your insurance company to get the restoration process going.
DON’T turn on any electrical devices or utilities. In many cases, firefighters will turn off your utilities to decrease the risk of further damage. Before turning anything back on, have a professional inspect your home to be sure that there are no gas leaks, fire risks, water damage, etc.
Do take pictures of the damage, and any damaged belongings. Pictures will help show proof of damage when filing claims to your insurance. Make a list of any and all items that were damaged in the fire. You should also take notes and keep records of any correspondence you have with your insurance company and restoration team. Professionals offer comprehensive documentation and on-going communication to provide a permanent record of what steps are being taken to restore your loss. This will help you feel more organized during a chaotic time.
DON’T try to clean, wipe, or remove any residue from your home on your own or before it has been assessed by your insurance agent. You do not want to tamper with any damage before it has been documented. Clean up after fire damage is tricky, and if done incorrectly, can have serious health risks. Let trained professionals who know how to clean up and repair your home and items after a fire deal with that. With a professional fire damage restoration service, properties are completely restored to pre-loss condition with stubborn smoke odors and residues completely remediated.
DO take the necessary steps to keep your home or building safe while the restoration process is taking place. Contact your local police to inform them that your home will be empty, and make sure that it is as secure as possible. ICC offers initial board up so you can have peace of mind that your property is protected from further damage and exposure from the elements. Once it is safe to re-enter, remove any items that were not damaged by the fire. ICC has expert content management with complete inventory cataloging and storage of personal property in our safe, secure and climate-controlled facility.
Hopefully, this list will help you sleep easier, knowing that you can be ready to respond if a fire damages your property. With proper preparation, planning, and the ICC Restoration and Cleaning Services in Rochester on your side, you and your loved ones will be more adequately equipped to handle the process of fire damage restoration.
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Melisa did such a great job and was so professional and nice. It really helped with the issues I was dealing with. Thanks Again!
- Janell, Waconia
Thank you for everything. You have been more than accommodating to me throughout this nightmare. I couldn’t be more pleased with the final outcome.
- Laura, Woodville, WI
I just can’t thank you enough for making our “water damage ordeal” go away so quickly. Your ability to organize subcontractors and the ICC crews is truly amazing, Mom and I are delighted to be back and settled into our little casa. Your genuine warmth and caring are truly gifts that you bring to your work. You are so appreciated!
- Jane, Stillwater
Thank you for sending Jake to my home. He was the most respectful young man I have ever met. He left my home very clean and he was very knowledgeable.
- Carolyn, White Bear Lake
The project manager did a great job communicating. He was so nice and did a great job checking in with us. Working with ICC was the best part of the flood. The crews really went out of their way to make sure we were well taken care of. The job could not have gone better.
- Nick & Abbie, Chanhassen
I don’t think your company performed work at Derek’s home as there was minimal damage, he called me today and thanked me profusely for referring ICC to him. He was very impressed with the rep that came to his house and the honesty and helpful advice he gave him about clean up and that it may not be in his best interest to file a claim. He is the type of customer that appreciates good service and will remember it and refer others. Thanks again for ICC’s help.
- Kimberley (Insurance Agent)
Thank you for such AMAZING service!
- Barbara (Insurance Agent), Rochester
ICC turned a really bad experience into a good one. We are very happy with all of the work that was done. They did a great job explaining the claims process.
- Linda, Oakdale
The crews were very professional and communicated well. They were great also about cleaning up after themselves. We would use ICC again. The crews were always on top of the process, which allowed the repairs to go smoothly.
- Church Representative, Edina
Erick did an excellent job explaining the process. We thought that everyone was very professional. They explained everything very well and followed through with everything. Communication could not have been better. I am very happy with my services.
- Gary, Osceola, WI
Our project manager was great to work with; he explained things well and answered all of our questions. Our coordinator also did a good job. Working with ICC was easy. Communication was wonderful and the crews were very professional. We would use ICC again in a heartbeat.
- Angie & Fran, Hudson, WI
The lead technician was great and explained things over the phone very well. I was very impressed. The crews were better than expected and very professional. ICC was extremely responsive; I was out of state and was so impressed with how they kept me informed.
- Jim & Cheryl, Victoria
I was very happy with all the crews at ICC. I had great experience and would not hesitate to work with ICC again should the need arise. Everyone there really knows what they are doing.
- Jerry, Cottage Grove
Dealing with the fire was a very upsetting time. ICC was able to get out to my home quickly and really helped reassure me that everything would be fine. ICC worked very well with my insurance company. I could not have been happier with the whole process. I know I asked a ton of questions and Mark was great about answering them all.
- Karen, St. Croix Falls, WI
The crews were always on time for their appointments. Our job went very well. I am so thankful for everyone at ICC and the excellent work they did.
- Michelle, Shoreview
Everyone I dealt with was just great. My project could not have gone better. Everyone at ICC is professional and is excellent at communicating. I would use ICC again and will be recommending them.
- Connie, Edina
The technicians did a fantastic job. Everyone really cared about me and my concerns. They were extremely knowledgeable, compassionate, and knew how to make me feel comfortable. ICC was amazing to work with.
- Kevin, Maple Grove
ICC was terrific to work with and I will be recommending them. I had an excellent experience.
- Patricia, Hudson, WI
The technicians were extremely detailed. I immediately felt like I was in great hands. They were also very calming, always on time and communicated well.
- Sally, Excelsior
The technicians were very good at explaining what was going to take place. They answered all of my questions in great detail. Everyone was very sympathetic to my situation and genuinely cared.
- Anita, St. Anthony
Our project manager payed great attention to detail and had excellent customer service. He was very compassionate and really cared about what we were going through. ICC was wonderful to work with. The crews were very professional and thorough.
- Brian & Jill, Woodbury
I was very pleased with the whole process. Everything went so much smoother than I expected. ICC really helped make it easy.
- Jackie, Woodbury
The crews were very professional and communicated very well. They responded very quickly to our phone calls and always made sure we knew what was going on.
- Robert, Maplewood
Thank you for the wonderful inspection findings and THANK YOU for your professionalism. So much appreciated.
- Carol, Burnsville
My project manager did a great job and was really nice to work with. My coordinator did a great job keeping me informed about the process as well. ICC was wonderful to work with; they were all very professional and treated my home well. The quality of the work done was impressive and I would definitely use them again.
- Paul, Maplewood
I was impressed by the short time it took for the clean up crew to make arrangements to meet me even though we were outside of the metro area.
- Karen, Osceola, WI
As the coordinator of facilities and grounds for the State’s fourth largest school district I am involved is a lot of activities and unfortunately some are emergencies in nature. This includes fire, floods, sewer backups and natural disasters. Thankfully this does not happen often but when it does I rely on a restoration company’s specialists who have the knowledge and equipment to quickly clean and restore the affected area of the building or grounds…
In Minnesota, ICC provides restoration and remediation services to Minneapolis MN, St Paul MN, Andover MN, Anoka MN, Stillwater MN, Eden Prairie MN, Apple Valley MN, Lakeville MN, St Cloud MN, Brooklyn Park MN, Bloomington MN, Burnsville MN, Eagan MN, Minnetonka MN, Woodbury MN, Oakdale MN, White Bear Lake MN, Inver Grove Heights MN, Coon Rapids MN, Plymouth MN, Chanhassen MN, North Branch MN, Cambridge MN, Blaine MN, Lino Lakes MN, Ham Lake MN, Ramsey MN, Golden Valley MN, Shakopee MN, Prior Lake MN, Farmington MN, Rosemount MN, Chaska MN, Mound MN, Watertown MN, Norwood MN, MN Young America MN, Belle Plaine MN, New Prague MN, East Bethel MN, Oak Grove MN, St Francis MN, Zimmerman MN and surrounding communities. In Wisconsin, we serve New Richmond WI, River Falls WI, Osceola WI, Roberts WI and surrounding communities.