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Toll-Free: 888-739-4289
Twin Cities area: 651-739-4289
Rochester area: 507-206-2348

Going With The “Flow”- How To Handle Sewer Damage 

sewage damage cleanup st paul, sewage damage st paul, sewage water removal st paulLet’s be honest – there aren’t very many ways to talk about toilets and bathrooms without turning up your nose. It is even less fun when talk of these things gets even worse with a sewage backup. The problem is – not only is sewer and black water unpleasant, it is also the most serious type of water damage. How does one solve this problem quickly without causing a scene or getting sick themselves? It is important to call professional help as soon as you can. Luckily, the professionals at ICC Restoration and Cleaning, residing in St. Paul, know how to act quickly to solve the problem and restore order and “freshness” back to one’s home.  

In order to handle the sewer damage, it is important to know a few things about what it is and what it does to your home. Sewage and black water damages usually come from backups in toilets and septic systems. They can even come from river overflows and lake floods. Black water, when paired with thousands of different bacteria, viruses, and protozoa, can lead to extreme illness if not treated properly and immediately. There is also high toxicity levels associated with sewage water and so a quick response is extremely smart in order to alleviate the damage as quickly as possible. 

It is also important to know what professionals like ICC do to help cleanup and restore homes and other buildings. Of course you would want to make sure that they are certified in what they do. As they prepare to treat the sewer damage, understanding the tools and techniques of these professionals will help put one at ease in a time of crisis. Here are just a few steps that these professionals perform in order to get your property/home up and running. 

  1. Use of the latest high tech tools to investigate the damage and survey the property to see how extreme the damage truly is. 
  2. The removal of contents inside the home in order to ensure the highest percentage of restoration. They also take particular attention to paper items and other things that may have been saturated with the water that has been contaminated.
  3. Sewer water extracted as quickly and efficiently as possible. They also would take care of the sewage and other waste products and dispose of them in the proper way. 
  4. Use of state-of-the-art drying procedures, and then testing to ensure that the drying has been completed and that the removal of toxins and other waste products have been properly taken care of. 

As stated before, talking about one’s sewer problems isn’t the greatest topic of conversation. Thankfully, understanding about your sewer issues and who to contact helps alleviate those awkward conversations. No more worrying about the uncomfortable “waste” talk. The professionals at ICC Cleaning And Restoration can take care of the problem effectively and efficiently. Individuals can rest easy knowing that there are many solutions and experts who understand the harm that these damages can insure and the best way to solve them. 

What Our Customers Are Saying

Melisa did such a great job and was so professional and nice. It really helped with the issues I was dealing with. Thanks Again!

- Janell, Waconia

Thank you for everything. You have been more than accommodating to me throughout this nightmare. I couldn’t be more pleased with the final outcome.

- Laura, Woodville, WI

I just can’t thank you enough for making our “water damage ordeal” go away so quickly. Your ability to organize subcontractors and the ICC crews is truly amazing, Mom and I are delighted to be back and settled into our little casa. Your genuine warmth and caring are truly gifts that you bring to your work. You are so appreciated!

- Jane, Stillwater

Thank you for sending Jake to my home. He was the most respectful young man I have ever met. He left my home very clean and he was very knowledgeable.

- Carolyn, White Bear Lake

The project manager did a great job communicating. He was so nice and did a great job checking in with us. Working with ICC was the best part of the flood. The crews really went out of their way to make sure we were well taken care of. The job could not have gone better.

- Nick & Abbie, Chanhassen

I don’t think your company performed work at Derek’s home as there was minimal damage, he called me today and thanked me profusely for referring ICC to him. He was very impressed with the rep that came to his house and the honesty and helpful advice he gave him about clean up and that it may not be in his best interest to file a claim. He is the type of customer that appreciates good service and will remember it and refer others. Thanks again for ICC’s help.

- Kimberley (Insurance Agent)

Thank you for such AMAZING service!

- Barbara (Insurance Agent), Rochester

ICC turned a really bad experience into a good one. We are very happy with all of the work that was done. They did a great job explaining the claims process.

- Linda, Oakdale

The crews were very professional and communicated well. They were great also about cleaning up after themselves. We would use ICC again. The crews were always on top of the process, which allowed the repairs to go smoothly.

- Church Representative, Edina

Erick did an excellent job explaining the process. We thought that everyone was very professional. They explained everything very well and followed through with everything. Communication could not have been better. I am very happy with my services.

- Gary, Osceola, WI

Our project manager was great to work with; he explained things well and answered all of our questions. Our coordinator also did a good job. Working with ICC was easy. Communication was wonderful and the crews were very professional. We would use ICC again in a heartbeat.

- Angie & Fran, Hudson, WI

The lead technician was great and explained things over the phone very well. I was very impressed. The crews were better than expected and very professional. ICC was extremely responsive; I was out of state and was so impressed with how they kept me informed.

- Jim & Cheryl, Victoria

I was very happy with all the crews at ICC. I had great experience and would not hesitate to work with ICC again should the need arise. Everyone there really knows what they are doing.

- Jerry, Cottage Grove

Dealing with the fire was a very upsetting time. ICC was able to get out to my home quickly and really helped reassure me that everything would be fine. ICC worked very well with my insurance company. I could not have been happier with the whole process. I know I asked a ton of questions and Mark was great about answering them all.

- Karen, St. Croix Falls, WI

The crews were always on time for their appointments. Our job went very well. I am so thankful for everyone at ICC and the excellent work they did.

- Michelle, Shoreview

Everyone I dealt with was just great. My project could not have gone better. Everyone at ICC is professional and is excellent at communicating. I would use ICC again and will be recommending them.

- Connie, Edina

The technicians did a fantastic job. Everyone really cared about me and my concerns. They were extremely knowledgeable, compassionate, and knew how to make me feel comfortable. ICC was amazing to work with.

- Kevin, Maple Grove

ICC was terrific to work with and I will be recommending them. I had an excellent experience.

- Patricia, Hudson, WI

The technicians were extremely detailed. I immediately felt like I was in great hands. They were also very calming, always on time and communicated well.

- Sally, Excelsior

The technicians were very good at explaining what was going to take place. They answered all of my questions in great detail. Everyone was very sympathetic to my situation and genuinely cared.

- Anita, St. Anthony

Our project manager payed great attention to detail and had excellent customer service. He was very compassionate and really cared about what we were going through. ICC was wonderful to work with. The crews were very professional and thorough.

- Brian & Jill, Woodbury

I was very pleased with the whole process. Everything went so much smoother than I expected. ICC really helped make it easy.

- Jackie, Woodbury

The crews were very professional and communicated very well. They responded very quickly to our phone calls and always made sure we knew what was going on.

- Robert, Maplewood

Thank you for the wonderful inspection findings and THANK YOU for your professionalism. So much appreciated.

- Carol, Burnsville

My project manager did a great job and was really nice to work with. My coordinator did a great job keeping me informed about the process as well. ICC was wonderful to work with; they were all very professional and treated my home well. The quality of the work done was impressive and I would definitely use them again.

- Paul, Maplewood

I was impressed by the short time it took for the clean up crew to make arrangements to meet me even though we were outside of the metro area.

- Karen, Osceola, WI

As the coordinator of facilities and grounds for the State’s fourth largest school district I am involved is a lot of activities and unfortunately some are emergencies in nature. This includes fire, floods, sewer backups and natural disasters. Thankfully this does not happen often but when it does I rely on a restoration company’s specialists who have the knowledge and equipment to quickly clean and restore the affected area of the building or grounds…

View the Full Letter

- Mike Schwanke, Coordinator of Facilities and Grounds District 196

Contact Us

Toll-Free: 888-739-4289

451 Commerce Dr., Suite 800,
Woodbury, MN 55125
651-739-4289

4481 N Frontage Rd.,
Hwy 14 West Unit 9,
Rochester, MN 55901
507-206-2348

MN LIC #BC316232,
WI LIC #1042030

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