24-hour Emergency Service

Toll-Free: 888-739-4289
Twin Cities area: 651-739-4289
Rochester area: 507-206-2348

Water Damage Restoration Classifications

water damage restoration minneapolis, water damage repair minneapolis, water damage cleanup minneapolisWater damage in your Minneapolis home can come from many different sources. Water can also have different levels of contamination, depending on its source. Water is considered contaminated if it contains any level of pollution that renders it unsafe for basic use. Water damage from contaminated water not only causes damage to your home, but also poses serious health risks. Before any water damage restoration services can begin, it is important to identify the type of water you are dealing with so that adequate measures are taken to ensure safe and sanitary cleanup.

Water Damage Restoration In Minneapolis

Category 1 Water

Water is classified as Category 1 Water when it comes from a clean source, such as faucets, water heaters, pipes, and toilet tanks. Because it is not supposed to carry any harmful contaminants, category 1 water is termed ‘clean water.’ While generally harmless to your health, water damage from category 1 water can cause quite a bit of harm to your home – especially if it is left to sit. Within 24-48 hours following water damage, mold will begin to grow. If left longer than that, category 1 water damage will degrade into category 2 water. 

Category 2 Water

Category 2 water damage comes from a source that contains a significant degree of biological and chemical contaminants. This type of water can be harmful upon ingested, and even with contact. This type of water is termed ‘gray water’ because of the harmful microorganisms it carries. Sources of gray water could be toilet bowls not containing feces, seepage from hydrostatic failure, washing machines, showers, and dishwashers. Specific decontamination techniques paired with proper cleaning agents are required for water damage repair of category 2 water. It is very important to avoid any contact with category 2 water, and make sure that professionals handle all water damage restoration. 

Category 3 Water

The last category of water is definitely the most dangerous. Category 3 water, or ‘black water;’ is grossly contaminated water. This type of water contains toxic pathogenic substances, and harbors bacteria, chemicals, ground materials, and disease-causing organisms. Sources of category 3 water include: sewage, toilet water containing feces, seawater, river water, and any other external source of flood water. Category 3 water is extremely dangerous and harmful, and requires the use of personal protective gear along with specialized extraction, drying, dehumidification, and sanitation equipment and materials. Contact with this water may cause serious health effects, even death. Restoration becomes pretty crucial at this point.

No two cases of water damage are the same. With the proper training, equipment, certification, and protection, the professionals at ICC will be able to determine which type of water damage your home has received. Then, with proper inspection, our certified technicians will be able to begin the restoration process – ensuring that all safety measures are met and followed. Because different sources of water contribute to different levels of damage, it is important to let experienced professionals handle all water damage restoration  services regardless of the cause. ICC is ready to meet all your water damage restoration needs in Minneapolis and surrounding areas.

What Our Customers Are Saying

Melisa did such a great job and was so professional and nice. It really helped with the issues I was dealing with. Thanks Again!

- Janell, Waconia

Thank you for everything. You have been more than accommodating to me throughout this nightmare. I couldn’t be more pleased with the final outcome.

- Laura, Woodville, WI

I just can’t thank you enough for making our “water damage ordeal” go away so quickly. Your ability to organize subcontractors and the ICC crews is truly amazing, Mom and I are delighted to be back and settled into our little casa. Your genuine warmth and caring are truly gifts that you bring to your work. You are so appreciated!

- Jane, Stillwater

Thank you for sending Jake to my home. He was the most respectful young man I have ever met. He left my home very clean and he was very knowledgeable.

- Carolyn, White Bear Lake

The project manager did a great job communicating. He was so nice and did a great job checking in with us. Working with ICC was the best part of the flood. The crews really went out of their way to make sure we were well taken care of. The job could not have gone better.

- Nick & Abbie, Chanhassen

I don’t think your company performed work at Derek’s home as there was minimal damage, he called me today and thanked me profusely for referring ICC to him. He was very impressed with the rep that came to his house and the honesty and helpful advice he gave him about clean up and that it may not be in his best interest to file a claim. He is the type of customer that appreciates good service and will remember it and refer others. Thanks again for ICC’s help.

- Kimberley (Insurance Agent)

Thank you for such AMAZING service!

- Barbara (Insurance Agent), Rochester

ICC turned a really bad experience into a good one. We are very happy with all of the work that was done. They did a great job explaining the claims process.

- Linda, Oakdale

The crews were very professional and communicated well. They were great also about cleaning up after themselves. We would use ICC again. The crews were always on top of the process, which allowed the repairs to go smoothly.

- Church Representative, Edina

Erick did an excellent job explaining the process. We thought that everyone was very professional. They explained everything very well and followed through with everything. Communication could not have been better. I am very happy with my services.

- Gary, Osceola, WI

Our project manager was great to work with; he explained things well and answered all of our questions. Our coordinator also did a good job. Working with ICC was easy. Communication was wonderful and the crews were very professional. We would use ICC again in a heartbeat.

- Angie & Fran, Hudson, WI

The lead technician was great and explained things over the phone very well. I was very impressed. The crews were better than expected and very professional. ICC was extremely responsive; I was out of state and was so impressed with how they kept me informed.

- Jim & Cheryl, Victoria

I was very happy with all the crews at ICC. I had great experience and would not hesitate to work with ICC again should the need arise. Everyone there really knows what they are doing.

- Jerry, Cottage Grove

Dealing with the fire was a very upsetting time. ICC was able to get out to my home quickly and really helped reassure me that everything would be fine. ICC worked very well with my insurance company. I could not have been happier with the whole process. I know I asked a ton of questions and Mark was great about answering them all.

- Karen, St. Croix Falls, WI

The crews were always on time for their appointments. Our job went very well. I am so thankful for everyone at ICC and the excellent work they did.

- Michelle, Shoreview

Everyone I dealt with was just great. My project could not have gone better. Everyone at ICC is professional and is excellent at communicating. I would use ICC again and will be recommending them.

- Connie, Edina

The technicians did a fantastic job. Everyone really cared about me and my concerns. They were extremely knowledgeable, compassionate, and knew how to make me feel comfortable. ICC was amazing to work with.

- Kevin, Maple Grove

ICC was terrific to work with and I will be recommending them. I had an excellent experience.

- Patricia, Hudson, WI

The technicians were extremely detailed. I immediately felt like I was in great hands. They were also very calming, always on time and communicated well.

- Sally, Excelsior

The technicians were very good at explaining what was going to take place. They answered all of my questions in great detail. Everyone was very sympathetic to my situation and genuinely cared.

- Anita, St. Anthony

Our project manager payed great attention to detail and had excellent customer service. He was very compassionate and really cared about what we were going through. ICC was wonderful to work with. The crews were very professional and thorough.

- Brian & Jill, Woodbury

I was very pleased with the whole process. Everything went so much smoother than I expected. ICC really helped make it easy.

- Jackie, Woodbury

The crews were very professional and communicated very well. They responded very quickly to our phone calls and always made sure we knew what was going on.

- Robert, Maplewood

Thank you for the wonderful inspection findings and THANK YOU for your professionalism. So much appreciated.

- Carol, Burnsville

My project manager did a great job and was really nice to work with. My coordinator did a great job keeping me informed about the process as well. ICC was wonderful to work with; they were all very professional and treated my home well. The quality of the work done was impressive and I would definitely use them again.

- Paul, Maplewood

I was impressed by the short time it took for the clean up crew to make arrangements to meet me even though we were outside of the metro area.

- Karen, Osceola, WI

As the coordinator of facilities and grounds for the State’s fourth largest school district I am involved is a lot of activities and unfortunately some are emergencies in nature. This includes fire, floods, sewer backups and natural disasters. Thankfully this does not happen often but when it does I rely on a restoration company’s specialists who have the knowledge and equipment to quickly clean and restore the affected area of the building or grounds…

View the Full Letter

- Mike Schwanke, Coordinator of Facilities and Grounds District 196

Contact Us

Toll-Free: 888-739-4289

451 Commerce Dr., Suite 800,
Woodbury, MN 55125
651-739-4289

4481 N Frontage Rd.,
Hwy 14 West Unit 9,
Rochester, MN 55901
507-206-2348

MN LIC #BC316232,
WI LIC #1042030

Please complete the form below.

  • This field is for validation purposes and should be left unchanged.