24-hour Emergency Service

Toll-Free: 888-739-4289
Twin Cities area: 651-739-4289
Rochester area: 507-206-2348

FAQs

A: ICC specializes in restoring damage to a property caused as the result of an event. While an insurance policy may cover the restoration of damages, they often do not cover the repair of the source of the damage (i.e. a broken pipe or removal of an ice dam). Depending on the type of loss, it is recommended that the source of the damage is repaired prior to any restoration. Our technicians and professionals are adept at helping to determine the source and can help coordinate repairs needed. We are also able to recommend and refer various types of specialists through our trusted professional relationships.

A: All equipment used by ICC is put in place to minimize the damage caused by the loss and must remain running as much as possible. This is to minimize further damage, as well as the length of time it takes for restoration to be completed.

A: ICC creates a very detailed inventory of all items taken to our facility for cleaning and storage. We provide this detailed inventory to our clients for their convenience.

A: The tracking system we have in place for contents items stored in our facility allows for easy location and retrieval when needed. If you need a belonging for any reason, our team will happily retrieve the item and coordinate a pick up or drop off.

A: Typically we return contents/belongings to our clients after the structure work is finished. However, our clients can request their items to be returned whenever ready for them.

A: All staff members at ICC are thoroughly background checked. Our team is proud to treat your home and belongings with the utmost respect and care.

A: The deposit we require at the start of an insurance related project can help offset the often substantial cost of mounting a needed response to a loss. On a project performed under an insurance claim we do not collect a deposit greater than the deductible amount, which is the amount that the customer would be responsible for out-of-pocket to return the property to pre-loss condition.

A: ICC does not require anyone to be on site for work to be performed. Our clients often have busy schedules and we are happy to work with them on scheduling and property access to ensure convenient and timely service. We set up a lockbox with a code that only our staff members know. Our fantastic coordinators will stay in communication with you to let you know the arrival time of staff members.

A: Our team cannot determine whether a loss will be covered as each insurance policy can be unique. We do assist our clients in locating the source and assembling documentation regarding the loss to help with the insurance process. Coverage quotes have to come from an insurance agent or adjuster.

A: If you have a mortgage on your home, most mortgage companies require your insurance company to list them as an additional payee on the insurance check. The reason for this is that the mortgage company has a vested interest in your property and they want to be sure that it gets repaired. If the check is under a certain dollar amount (each mortgage company has different rules, but under $10,000 is typical) then a local branch can just endorse the check and give it back to you to pay ICC. If the check is larger, the mortgage company will require that the funds be placed in an escrow account with them and they will release funds as the project is completed. Typically, this may be 1/3 in the beginning as a down payment, 1/3 when the repairs are about 50% complete and the balance when everything is complete. Most mortgage companies will also send an inspector to review the work before they release any funds. When the funds are placed in escrow, the mortgage company will require a significant amount of paperwork before they will release the funds. Since this can be kind of overwhelming, as part of ICC’s service, we can take care of all this for you. When you get your insurance check that also has your mortgage company on it, first contact your mortgage company and let them know. They will send you a packet of forms and information. Please forward that packet to ICC, and we will get it all processed for you.

A: Please endorse the check and then give it to ICC Restoration & Cleaning Services. We will deposit the check and apply it to your bill. If the amount of the check is larger than your balance due, we will either apply it to any other job you may have open with us or send you a refund.

A: Rather than adding steps and writing a new check, our clients can endorse the insurance check “Pay to the order of ICC Restoration & Cleaning Services”, sign it and mail it to us. We will then apply it toward the balance due.

What Our Customers Are Saying

Melisa did such a great job and was so professional and nice. It really helped with the issues I was dealing with. Thanks Again!

- Janell, Waconia

Thank you for everything. You have been more than accommodating to me throughout this nightmare. I couldn’t be more pleased with the final outcome.

- Laura, Woodville, WI

I just can’t thank you enough for making our “water damage ordeal” go away so quickly. Your ability to organize subcontractors and the ICC crews is truly amazing, Mom and I are delighted to be back and settled into our little casa. Your genuine warmth and caring are truly gifts that you bring to your work. You are so appreciated!

- Jane, Stillwater

Thank you for sending Jake to my home. He was the most respectful young man I have ever met. He left my home very clean and he was very knowledgeable.

- Carolyn, White Bear Lake

The project manager did a great job communicating. He was so nice and did a great job checking in with us. Working with ICC was the best part of the flood. The crews really went out of their way to make sure we were well taken care of. The job could not have gone better.

- Nick & Abbie, Chanhassen

I don’t think your company performed work at Derek’s home as there was minimal damage, he called me today and thanked me profusely for referring ICC to him. He was very impressed with the rep that came to his house and the honesty and helpful advice he gave him about clean up and that it may not be in his best interest to file a claim. He is the type of customer that appreciates good service and will remember it and refer others. Thanks again for ICC’s help.

- Kimberley (Insurance Agent)

Thank you for such AMAZING service!

- Barbara (Insurance Agent), Rochester

ICC turned a really bad experience into a good one. We are very happy with all of the work that was done. They did a great job explaining the claims process.

- Linda, Oakdale

The crews were very professional and communicated well. They were great also about cleaning up after themselves. We would use ICC again. The crews were always on top of the process, which allowed the repairs to go smoothly.

- Church Representative, Edina

Erick did an excellent job explaining the process. We thought that everyone was very professional. They explained everything very well and followed through with everything. Communication could not have been better. I am very happy with my services.

- Gary, Osceola, WI

Our project manager was great to work with; he explained things well and answered all of our questions. Our coordinator also did a good job. Working with ICC was easy. Communication was wonderful and the crews were very professional. We would use ICC again in a heartbeat.

- Angie & Fran, Hudson, WI

The lead technician was great and explained things over the phone very well. I was very impressed. The crews were better than expected and very professional. ICC was extremely responsive; I was out of state and was so impressed with how they kept me informed.

- Jim & Cheryl, Victoria

I was very happy with all the crews at ICC. I had great experience and would not hesitate to work with ICC again should the need arise. Everyone there really knows what they are doing.

- Jerry, Cottage Grove

Dealing with the fire was a very upsetting time. ICC was able to get out to my home quickly and really helped reassure me that everything would be fine. ICC worked very well with my insurance company. I could not have been happier with the whole process. I know I asked a ton of questions and Mark was great about answering them all.

- Karen, St. Croix Falls, WI

The crews were always on time for their appointments. Our job went very well. I am so thankful for everyone at ICC and the excellent work they did.

- Michelle, Shoreview

Everyone I dealt with was just great. My project could not have gone better. Everyone at ICC is professional and is excellent at communicating. I would use ICC again and will be recommending them.

- Connie, Edina

The technicians did a fantastic job. Everyone really cared about me and my concerns. They were extremely knowledgeable, compassionate, and knew how to make me feel comfortable. ICC was amazing to work with.

- Kevin, Maple Grove

ICC was terrific to work with and I will be recommending them. I had an excellent experience.

- Patricia, Hudson, WI

The technicians were extremely detailed. I immediately felt like I was in great hands. They were also very calming, always on time and communicated well.

- Sally, Excelsior

The technicians were very good at explaining what was going to take place. They answered all of my questions in great detail. Everyone was very sympathetic to my situation and genuinely cared.

- Anita, St. Anthony

Our project manager payed great attention to detail and had excellent customer service. He was very compassionate and really cared about what we were going through. ICC was wonderful to work with. The crews were very professional and thorough.

- Brian & Jill, Woodbury

I was very pleased with the whole process. Everything went so much smoother than I expected. ICC really helped make it easy.

- Jackie, Woodbury

The crews were very professional and communicated very well. They responded very quickly to our phone calls and always made sure we knew what was going on.

- Robert, Maplewood

Thank you for the wonderful inspection findings and THANK YOU for your professionalism. So much appreciated.

- Carol, Burnsville

My project manager did a great job and was really nice to work with. My coordinator did a great job keeping me informed about the process as well. ICC was wonderful to work with; they were all very professional and treated my home well. The quality of the work done was impressive and I would definitely use them again.

- Paul, Maplewood

I was impressed by the short time it took for the clean up crew to make arrangements to meet me even though we were outside of the metro area.

- Karen, Osceola, WI

Contact Us

Toll-Free: 888-739-4289

451 Commerce Dr., Suite 800,
Woodbury, MN 55125
651-739-4289

4481 N Frontage Rd.,
Hwy 14 West Unit 9,
Rochester, MN 55901
507-206-2348

MN LIC #BC316232,
WI LIC #1042030

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